Forrester Discusses the Amazon-Facebook Connection
Importantly, users can disconnect from the shopping recommendation service
with a single click.
Just like that, Amazon and Facebook have the tools for a powerful social
recommendation engine, combining Amazon's and Facebook's hundreds of millions
of users with proper respect for user privacy.
Interestingly, neither Amazon nor Facebook trotted out press releases or
blog posts to announce the integration, preferring to fly under the radar with
it. Facebook declined to comment on the deal, and Amazon's response was vague:
"We are continually working on behalf of our customers to improve the
personalized recommendations experience on Amazon," Gianna Puerini, vice
president of Amazon Worldwide Design and Community, told eWEEK in a statement.
Forrester Research analyst Augie Ray called the Amazon-Facebook tie
"measured." He noted that while it isn't a go-slow approach, it's not
a wide open collaboration between the Amazon and Facebook platforms.
"Amazon is not sharing any purchase or account information with
Facebook, for example, Ray says. "It could be argued it might benefit consumers
if Amazon did so, since it would provide a more personalized experience on
Facebook, but given some of Facebook's privacy issues, it seems Amazon wants to
test the waters before sharing too much.
"This is a very smart approach because Amazon won't get entangled with
any consumer worry about where their purchase data may end up," he adds.
After 15 years in business, Amazon has learned a thing or two about keeping
consumers comfortable with its Web service.
Ray also likes that Amazon has made the benefits of connecting to Facebook
crystal clear for consumers.
"So many media companies and brands offering a connection with Facebook
leave it to consumers to assume the benefits," Ray explains. "Those
benefits are easy to grasp, and they don't seem to raise the privacy concerns
that have sometimes been associated with Facebook connections."
These are exciting times for social shopping. The Amazon-Facebook connection
comes a couple weeks after Twitter launched its @earlybird promotions account to offer Twitter
users discount deals from Disney, JetBlue and other partners.









