Amazon.com has fewer bugs on its Website than Wal-Mart or Target, according to a study by software-testing company uTest, which had 600 testers scour the sites in November. Out of the over 500 bugs discovered across the three sites, 94 were found on Amazon.com, 150 were on Wal-Mart's site and 261 were on Target's site. Amazon.com was the most-visited retail site on Cyber Monday, according to a report by Experian Hitwise, with Walmart.com and Target.com coming in second and third, respectively.
Amazon.com is looking likely to have a good holiday 2009. Not only was the
online retailer's Website the most-visited retail site on Cyber Monday, with an
estimated 15.53 percent of U.S. visits to the top 500 retail stores, but a study
from uTest suggests it may also be the least buggy of the major shopping
In a late-November contest hosted by uTest, which makes use of crowdsourcing
to test software, a pool of testers that included "nearly 600 software
professionals from [more than] 20 countries" spent a week patrolling three
popular retail sites-those of Amazon.com, Wal-Mart and Target-for bugs, uTest
said in a news release Dec. 7.
According to uTest, the testers eventually found 505 bugs. Out of that number,
94 bugs were found on Amazon.com, 150 bugs were found on Walmart.com and 261
bugs were found on Target.com.
About 11 percent of the bugs found on Amazon.com's site were
"showstoppers" in need of immediate attention, while 43 percent were
classified as high priority and 47 percent as either medium or low priority. About
67 percent of the bugs were functional, 21 percent were technical and 12
percent affected the site's GUI.
By contrast, 50 percent of the bugs found on Wal-Mart's site were considered
by the testers to be either high priority or showstoppers, uTest said. About 54
percent of the bugs were functional, 23 percent were technical and 23 percent
affected the GUI.
About 49 percent of the bugs on Target's site, as reported by uTest's
testers, were either high priority or showstoppers. About 56 percent were
classified as functional, 20 percent were technical and 25 percent affected the
Overall, 74 percent of the testers reported that Amazon.com was the most
trustworthy "e-tailer," followed by Wal-Mart with 16 percent and
Target with 10 percent. They ranked Amazon.com highest in the Price
Competitive, Ease of Use, User Reviews & Ratings and Product Comparison
Tools categories, while ranking Wal-Mart higher in the Product Search
Capability category and putting the company almost even with Amazon.com in the
Price Competitive category.
More information about the uTest
survey can be found here.
Amazon.com, Walmart.com and Target.com also placed at the top of Experian
Hitwise's list of the most-visited
retail sites on Cyber Monday, the Monday after Thanksgiving that represents
the traditional start of the holiday online shopping season.
According to Experian Hitwise, Amazon.com received 15.53 percent of the U.S.
visits to the top 500 retail Websites, followed by Wal-Mart with 9.54 and
Target with 5.16 percent.
Best Buy was fourth in that survey with 3.56 percent, and then JC Penney
with 2.59 percent. The report found that traffic on the top 500 retail sites
was down 9 percent compared with Cyber Monday 2008.
However, in what could be interpreted as good news for the nation's
retailers-at least those with an online presence-research company ComScore
found in a separate report that Cyber Monday online sales totaled $887 million,
a 5 percent increase from Cyber Monday 2008. Furthermore, the ComScore report
found that Cyber Monday 2009 matched the heaviest online spending day on
record, Dec. 9, 2008.
Nicholas Kolakowski is a staff editor at eWEEK, covering Microsoft and other companies in the enterprise space, as well as evolving technology such as tablet PCs. His work has appeared in The Washington Post, Playboy, WebMD, AARP the Magazine, AutoWeek, Washington City Paper, Trader Monthly, and Private Air. He lives in Brooklyn, New York.