Balancing the Daily Woes of a Dot-com CIO
If there is one question that i get asked most consistently, it is "As a dot-com CTO, what is your most difficult challenge?"If there is one question that i get asked most consistently, it is "As a dot-com CTO, what is your most difficult challenge?" Choosing just one may be the biggest challenge of all. Im confronted by all the challenges of any financial services organization: namely, to ensure that clients money and accounts are accurately accounted for and available to themand only them. In the Internet space, that means being on constant alert. Challenges No. 1 and No. 2: ensuring the integrity of customer data and making sure our services are available all the time. Perhaps even bigger challenges come from three facts of life in the dot-com world: Everything changes, very fast, with great uncertainty. Having once been a brick-and-mortar CTO, I can say that these challenges are multiplied by the world of Java and chips. Challenges No. 3 and No. 4: designing systems that are adaptable to many types of changes and that can effect changes rapidly.
As our users mature, they ask for ever-more-advanced features; as our business sponsors understand their markets better (or want to get into new markets), they ask for additional capabilities; as our vendors improve their systems, they ask us to upgrade to their latest releases; and, as technology advances, we want to bring new capabilities to our customers.