Eight Questions to Ask When Evaluating SAAS Vendors - 1. Do you ...
When evaluating a SAAS (software as a service) solution, smart shoppers will push vendors to lay their cards on the table with regard to system availability, customization and support. The chief technology officer of Intacct, a provider of on-demand financial applications, suggests asking the following questions when evaluating SAAS offerings.
1. Do you guarantee system availability?
Ask vendors to demonstrate that they are meeting their availability targets, and ask reference accounts if they have had any issues.