Eight Questions to Ask When Evaluating SAAS Vendors - 5. What kind ...

By eweek  |  Posted 2008-03-03 Print this article Print

5. What kind of responsiveness can I expect when I need support

Find out about the vendor's phone, e-mail and live chat support, and ask for typical response times. Also ask about available self-help solutions.


When evaluating a SAAS (software as a service) solution, smart shoppers will push vendors to lay their cards on the table with regard to system availability, customization and support. The chief technology officer of Intacct, a provider of on-demand financial applications, suggests asking the following questions when evaluating SAAS offerings. 


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