Eight Questions to Ask When Evaluating SAAS Vendors - 7. In case ...

By eweek  |  Posted 2008-03-03 Print this article Print

7. In case of a major disaster, what systems do you have in place to protect my data?

Find out whether the vendor offers co-location capabilities, guarantees that customers will be up and running within a certain timeframe, and the amount of data loss that can be expected in case of disaster.


When evaluating a SAAS (software as a service) solution, smart shoppers will push vendors to lay their cards on the table with regard to system availability, customization and support. The chief technology officer of Intacct, a provider of on-demand financial applications, suggests asking the following questions when evaluating SAAS offerings. 


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