Eight Questions to Ask When Evaluating SAAS Vendors - 8. If I decide ...
8. If I decide to terminate my contract, how easy will it be to get my data back?
Will the SAAS vendor export your data from its system immediately and offer it to you in optional external mediums and formats? Will the vendor offer limited access to data for a set amount of time following termination?
When evaluating a SAAS (software as a service) solution, smart shoppers will push vendors to lay their cards on the table with regard to system availability, customization and support. The chief technology officer of Intacct, a provider of on-demand financial applications, suggests asking the following questions when evaluating SAAS offerings.