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By Ron Miller  |  Posted 2004-07-26 Print this article Print

In January of last year, Green Mountain began testing SIFT. After a short period, it decided to make the purchase. Garrick said it took only 10 to 15 minutes per server to install SIFT on each of its Web servers. The software automatically detected the Web services running on each node and presented information about what was happening. Garrick and his staff could choose which services they wanted to monitor.

The software required little training, and users were able to track down the source of their original latency problem very quickly. "Thanks to Service Integrity, it didnt take long at all to find the latency issue. We had one of the founders set it up and show us how to run reports. We got proficient within a day or two. If we ran into problems, we just called them, and they were right there," Garrick said.

Later, Green Mountain had another problem: The customer care system was timing out every day at 1:30 a.m. The company used SIFT to track down the source of the problem. "We ended up using the Service Integrity tools to look at what happened during that time in the Web services products and were able to isolate a specific transaction that was coming from one of our batch applications that was calling a Web service, and the Web service was having an issue with a specific type of account. We were able to go in and make the code change, repair it, and we no longer have that issue," Garrick said.

In May, Service Integrity released Version 2.0 of SIFT, and Green Mountain plans to upgrade to that version as soon as it upgrades its .Net installation across the enterprise. Garrick said he plans to use the new features in Version 2.0 to monitor Green Mountains IVR (interactive voice response) system and find ways to improve it.

Free-lance writer Ron Miller can be reached at

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