Steps 4 And 5
FIVE: TEST, RETEST – AND ESTABLISH A SEAL OF SAFETYSure, a team can test its code and still not find all the problems. But too often, that observation is used as a reason to avoid further testing, not just in development but after the code’s put into use. Any given program can be tested for reliability, security and performance when it’s completed. But software can be tested even when it is just a “component” of a system.
SIX: DON’T BUY PROBLEMSPerhaps the biggest reason mediocre software persists—and threatens lives—is that individuals and corporations keep buying it. “People put up with it,” says Jonathan Jacky, a scientist working at Microsoft Research. Software might be the only product designed by a group of people called engineers that’s released and known to be imperfect. No one expects a building to fall, a bridge to collapse, a train to derail or a plane to crash. When any of those fail, shock is followed by accusations, inquiries, penalties, and, sometimes, legislative efforts to make sure the problem doesn’t recur. Not so with software. According to the Cutter Consortium, an information-technology consultancy, almost 40% of 150 software-development organizations it polled last year said they didn’t believe their organizations had an adequate program in place to ensure that their software was high quality.
Cutter senior consultant Elli Bennatan notes that 29% said their companies didn’t have a quality-assurance professional on staff with any real authority, 27% said their companies didn’t conduct formal quality reviews, and 24% didn’t bother to collect software-quality metrics.
And 32% said their companies released software with too many defects. “If you don’t demand quality, you don’t get it,” SQI’s Krasner says. In effect, users and developers of software must begin demanding quality, and backing those organizations that certify developers, such as SEI, or those that support development of reliable code, such as the SCC.
Otherwise, it will be lawyers of victims, like those in Panama, and legislators or regulators that will be demanding it—in civil court and in statehouses.
Or, in the worst case, in the penal code.
To find out more about the Sustainable Computing Consortium, including how to join the organization, contact Larry Maccherone, Associate Director, CyLab, (412) 268-1715; LMaccherone@cmu.edu.
To find out more about the Software Engineering Institute and the Capability Maturity Model, go to www.sei.cmu.edu/cmmi/ or e-mail firstname.lastname@example.org.
For information on ICCP certification, go to www.iccp.org.
For information on IEEE certification, go to www.computer.org/certification/.