PayPal Returning to Normal

By Matthew Hicks  |  Posted 2004-10-13 Print this article Print

The company says its online payment service is available again for most users following intermittent outages since Friday.

After nearly five days of sporadic outages, PayPals online payment service appeared to be back to normal on Wednesday. PayPal officials said that aside from occasional delays for a small percentage of users, the service was working properly. Web-performance monitoring companies also reported that the PayPal Web site had returned to normal uptime. "In general, people are able to transact as normal using PayPal," PayPal spokeswoman Sara Bettencourt said in an e-mail. "Some people may experience slight delays as we work through the backlog, but were working as quickly as we can to fix that."
PayPal started experiencing problems with its service on Friday following a monthly software update. Officials at the San Jose, Calif., company, owned by eBay Inc., blamed a software glitch for intermittent outages that cut across account access as well as payment, shipping and other services.
How have PayPals interruptions affected users? Click here to read more. PayPal is the major form of payment for eBays auctions, and its problems have hampered the completion of sales on eBay as well as on shopping sites across the Internet. PayPal has about 50 million user accounts. During part of Tuesday, its Web site was largely unavailable. Inc., for example, found access to the site dipping to 20 percent availability. By 10 p.m. Tuesday, though, the site returned to 100 percent availability, and it was remaining there throughout Wednesday, said Ken Godskind, vice president of marketing at Boca Raton, Fla.-based PayPal was planning to issue further updates on its sites and to its members about the restoration of full access. Check out eWEEK.coms Developer & Web Services Center at for the latest news, reviews and analysis in programming environments and developer tools.

Be sure to add our developer and Web services news feed to your RSS newsreader or My Yahoo page

Matthew Hicks As an online reporter for, Matt Hicks covers the fast-changing developments in Internet technologies. His coverage includes the growing field of Web conferencing software and services. With eight years as a business and technology journalist, Matt has gained insight into the market strategies of IT vendors as well as the needs of enterprise IT managers. He joined Ziff Davis in 1999 as a staff writer for the former Strategies section of eWEEK, where he wrote in-depth features about corporate strategies for e-business and enterprise software. In 2002, he moved to the News department at the magazine as a senior writer specializing in coverage of database software and enterprise networking. Later that year Matt started a yearlong fellowship in Washington, DC, after being awarded an American Political Science Association Congressional Fellowship for Journalist. As a fellow, he spent nine months working on policy issues, including technology policy, in for a Member of the U.S. House of Representatives. He rejoined Ziff Davis in August 2003 as a reporter dedicated to online coverage for Along with Web conferencing, he follows search engines, Web browsers, speech technology and the Internet domain-naming system.

Submit a Comment

Loading Comments...
Manage your Newsletters: Login   Register My Newsletters

Rocket Fuel