PayPal Says Sorry by Waiving Fees for a Day
To apologize for recent service disruptions, the payment service plans a one-day payback of transaction fees for premier and business account members in the United States.PayPal wants to repay its users for dealing with its recent spate of sporadic outages by giving back a days worth of fees. The online payment service, owned by eBay Inc., announced Wednesday that it will credit its premier and business account members for all transaction fees they pay this Thursday. The payback will cover transactions posted between midnight and 11:59 p.m. PDT. In a note to customers, PayPal said the offer serves as an apology for the recent site problems and as a thank-you to customers for their business.
Earlier this month, PayPal battled on-and-off service outages for about five days following a site upgrade. The company blamed glitches in the software update.