This price is slightly greater than the $125-per-month average cost of the other hosted solutions. However, pricing differences will flatten and may even favor Microsoft if any customization is required or if an integrator is necessary to perform any complex customization. Microsofts integration strategy is built mainly on its BizTalk Servera package that includes servers, adapters and tool kits for performing software integrations. BizTalk costs between $6,999 and $24,999, but it greatly simplifies integration within the Microsoft environment. In addition, several partners have latched on to the BizTalk framework and now sell highly tuned "quick start" applications that easily tie applications into the MS-CRM system.Surebridge, meanwhile, has solved one problemhow to administer MS-CRM when it is run as a host. Developers at Surebridge have created a separate control panel for managing users and permissions. Executive Summary
Only a few months old, MS-CRM already has clout. The Microsoft system (www.microsoft.com) is very easy to use, but it is still missing some functionality. In the hosted environment, each ASP is forced to take a slightly different approach.
(+) Core CRM product has strong company backing; easy to use; hosted version offers benefits of MS-CRM without requiring IT support.
(-) Costs more than other systems tested; integration and support for offline Outlook is complicated; some functionality is missing.
Price $99 per user per month hosted by Surebridge; $395 to $1,295 for MS-CRM client licenses and $995 and up for server.
CRM Systems Go Head to Head:
Labs Director John Taschek can be reached at firstname.lastname@example.org.
In the installed world, MS-CRM has tight integration with Microsoft Office applications. When it comes to the hosted world, some of that integration is lost, especially when using standard configurations.