Salesforce, Siebel Ready Updates
Enterprises looking to embrace or extend into hosted customer relationship management services will see updates from upstart market leader salesforce.Enterprises looking to embrace or extend into hosted customer relationship management services will see updates from upstart market leader Salesforce.com Inc. and down-but-not-out colossus Siebel Systems Inc. as the pair adds functionality typically reserved for licensed software suites to their respective hosted services. Salesforce.com will announce this week its Summer 05 release; Siebel announced last week Release 8 of its Siebel CRM OnDemand service. Salesforce.coms Summer 05 release includes the companys Multiforce operating system, which will unite the companys hosted application services with other application services that customers create using Salesforce.coms development environment.
The Summer 05 release also touts a range of improved customization capabilities, long considered a weakness in multitenanted hosted application services, including customizable forecasting, custom formula fields and report calculations, and a customized customer self-service portal.