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Executive Summary: Offline Edition
Salesforce.coms Offline Edition bridges the chasm that divides hosted applications from the offline world. Offline Editions use of XML and XSLT effectively re-creates the online environment, allowing sales workers in the field to take their data with them, enabling them to do their jobs more effectively.
Salesforce.coms Enterprise Edition is $125 per user per month. The client "software" is included with the monthly charge. Salesforce.coms product is less expensive to implement than traditional CRM packages, and using this particular software-as-a-service model will allow organizations to achieve a faster return on investment.
(+) Streamlined user interface; easy to use; low cost; fast time to benefit; no maintenance costs; effective re-creation of online environment; good import and export facilities.
(-) Offline Edition has no built-in security; not all data is synchronized by design; requires IE 5.5 or higher.
Evaluation Short List
Siebels Siebel 7
Onyxs Onyx Enterprise CRM Product Suite
E.piphany Inc.s E.piphany E.6