Users Shy Away from the Cutting Edge in Software
Opinion: Motivating and training professionals to take full advantage of upgrades is hard, so lots of cool new features are going unused.Technology providers very often live in a dream world where it is enough to bring a new feature or program to the market to push the envelope of how professionals go about their work. In all fairness, there is some historical foundation for this. Desktop publishing was a home run. Enthusiastic users adopted Photoshop before there was actually a practical use for it in the publishing workflow.
Even today, certain niche functionality can change user behavior if there is a strongly perceived need for it: The fast adoption of Camera Raw tools is a good example for this.