Dangers Lurk Along Windows 64-Bit Upgrade Path

 
 
By John G. Spooner  |  Posted 2005-05-03 Email Print this article Print
 
 
 
 
 
 
 

Updated: Microsoft says PC customers could void their warranties by upgrading to its new 64-bit Windows XP Professional OS.

Microsoft Corp. is encouraging PC owners to make the move to 64-bit software with a cut-price upgrade offer for its Windows XP Professional Edition x64 operating system, which came out last week. But theres a catch.

Those who take advantage of the $12 upgrade and move from the 32-bit version of Windows XP Professional that was factory-installed on their PCs to Windows XP Professional x64, risk voiding the factory warranty on their PCs, the software giant has warned.

The new OS, which allows Windows PCs that have shipped to consumers over the last two years with 64-bit processors to switch on their 64-bit capabilities, arrived with great fanfare at Microsofts WinHEC (Windows Hardware Engineering Conference) last week.
Bill Gates says the 64-bit transition will happen rapidly. Click here to read more. Microsoft launched the cut-rate upgrade at the same time. But a disclaimer on Microsofts Window x64 Technology Advancement Program Web site cautions installing the Windows XP Professional x64 Edition upgrade will "void any support with your PC manufacturer."

Indeed, "most PC manufacturers will not support customers if they change their PCs in any way. Thats been a long-standing tradition, I think," said Josh Cooley, a Microsoft spokesman.

But the disclaimer appears to serve more as a warning to those who might not know that upgrading their OS or any other part could nullify their PCs warranties. Whether or not PCs warranties will be voided by the upgrade depends more on the policies set by its manufacturers, which might also need to provide specific 64-bit drivers to support the normal operating of the PC with the OS upgrade, than on Microsoft. But the policies set by different manufacturers vary widely, highlighting the sometimes tricky-to-navigate gray area that exists where warranty service and support for a PCs hardware, covered by its manufacturer, ends and support for its operating system and other software begins. For its part, Microsoft will include one tech support call to help troubleshoot installation problems at no extra charge. It will, however, prevent customers from returning to their old 32-bit version of Windows XP Professional and assess fees for subsequent support calls, if needed, the companys site says.

Underscoring that its not really up to Microsoft whether or not a PC maker will continue to support its hardware after the OS update, Dell Inc. continues the hardware warranty on upgraded systems such as its Precision workstations, a company spokesperson said, provided its customers work with it to perform the upgrade.

Gateway Inc. is taking the opposite tact. The company, which does not have any current plans to offer Windows XP Professional x64 on its PCs, will void the warranty of any of its PCs that is upgraded to the new OS.

"Gateway is not currently supporting Windows XP Pro x64, so its true that installing a new OS would void the Gateway warranty," a company spokesperson said in an e-mail.

The company continues to evaluate its customers needs for the 64-bit version of Windows XP Professional, but most of its business and institutional customers intend to wait to for Longhorn, the next version of Windows due next year, before they make the jump to a 64-bit OS, she said in the e-mail.

Thus, its really best for customers to check with their PCs maker before they take Microsoft up on its offer.

Like Dell, "I think that for other PC manufacturers it will be [treated] on a case by case basis … it will be at their discretion on whether to support x64," Cooley said.

Next Page: More hoops to jump through.



 
 
 
 
John G. Spooner John G. Spooner, a senior writer for eWeek, chronicles the PC industry, in addition to covering semiconductors and, on occasion, automotive technology. Prior to joining eWeek in 2005, Mr. Spooner spent more than four years as a staff writer for CNET News.com, where he covered computer hardware. He has also worked as a staff writer for ZDNET News.
 
 
 
 
 
 
 

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