So, what best practices can organizations take away from the survey results? Preparation time was an important indicator of whether the migration went smoothly and efficiently. Companies whose IT managers spent an average of nine hours preparing for the migration faced six hours of offline time for their users-and only 25 percent of their users were extremely satisfied. In contrast, companies with IT managers who spent an average of 20 hours preparing faced only two hours of offline time-and 60 percent of their users were extremely satisfied.
By spending the appropriate amount of time planning before a migration and learning from the comments made by companies who have already been there, organizations can greatly increase their chances of having an efficient and successful upgrade to Windows 7.
Christine Ewing is Director of Product Marketing for the Endpoint Management group at Symantec. Christine has more than 12 years of experience in IT software product management and marketing. In her role at Symantec, Christine is responsible for identifying and analyzing market trends and working with the product management team to create market-driven products.
In addition to being a seasoned product marketing manager, Christine has held a number of product management roles inside of Symantec, where she delivered new technologies to the market and managed existing endpoint management products. Prior to her current role in marketing, Christine was a senior product manager for the Endpoint Management group at Symantec and at Altiris (before it was acquired by Symantec in 2007).
Before joining Symantec/Altiris, Christine held positions at Compaq and Thermo Electron, working in various roles of engineering, product management and marketing. Christine holds a Bachelor's degree in Chemistry and History from Northwestern University. She can be reached at firstname.lastname@example.org.