Building Customer Confidence

By Peter Galli  |  Posted 2006-10-24 Print this article Print

"Machines that are designated as Premium Ready can deliver the core Windows Vista experiences, plus features such as the Windows Aero user experience, and Media Center," Kutz said, noting that those customers who had bought new hardware before this program should go to the Microsoft Web site and search under Windows Upgrade Advisor for more information about how well their hardware will work with Vista. Analyst firm Gartner has said Vista will run on just about any PC available today, but it will only show its true colors on about half of them. Click here to read more.
Microsoft also wanted to ensure that customers could be confident in the program and had solicited a lot of input from consumers, businesses, customers and partners into these programs, and had also ensured that a seamless upgrade path had been built into Vista.
He declined to comment on what Microsofts sales projections were for the holiday season or early next year. Tiffany Smith, the public relations manager for HPs personal systems group, told eWEEK that North American consumers who buy a new HP Pavilion or Compaq Presario desktop or notebook PC, or HP Digital Entertainment Center, with a qualifying Windows XP operating system that is designated "Windows Vista Capable" between October 26, 2006 and March 15, 2007 will be eligible for a free upgrade to the Windows Vista operating system when it becomes available in early 2007. Click here to read more about how HP overtook Dell as the worlds top PC vendor in the third quarter. Shipping and handling costs may also apply, depending on individual retailer requirements, she said, adding that the free, qualifying, equivalent upgrade paths in North America include Windows XP Home to Windows Vista Home Basic, Windows XP Media Center Edition 2005 to Windows Vista Home Premium, and Windows XP Professional to Windows Vista Business. "In North America, approximately 98 percent of HP consumer PCs are Microsoft Windows Vista Capable—direct customers can still custom configure a with 256MB of memory, so thats why we say 98 percent—and more than 85 percent are Windows Vista Premium Ready," Smith said. Customers will also have to visit HPs Web site to request their upgrade and for complete instructions on how to take advantage of this upgrade offer by no later than March 31, 2007. Proof of purchase will be required. What is the real compatibility picture for Windows Vista? Click here to read more. There will also be ordering instructions in the box of new Windows Vista Capable consumer PCs shipped from HP to its partners and customers, beginning October 26, 2006, Smith said. "HP also plans to have Windows Vista-compatible and/or pre-loaded PCs, printers, scanners and digital cameras, as well as services, for both consumers and business users, all available when Vista launches," she said, adding that HP will also offer Windows Vista-compatible drivers for specific models of HP PCs, printers, scanners and digital cameras in time for the Windows Vista general availability launch. Check out eWEEK.coms for Microsoft and Windows news, views and analysis.

Peter Galli has been a financial/technology reporter for 12 years at leading publications in South Africa, the UK and the US. He has been Investment Editor of South Africa's Business Day Newspaper, the sister publication of the Financial Times of London.

He was also Group Financial Communications Manager for First National Bank, the second largest banking group in South Africa before moving on to become Executive News Editor of Business Report, the largest daily financial newspaper in South Africa, owned by the global Independent Newspapers group.

He was responsible for a national reporting team of 20 based in four bureaus. He also edited and contributed to its weekly technology page, and launched a financial and technology radio service supplying daily news bulletins to the national broadcaster, the South African Broadcasting Corporation, which were then distributed to some 50 radio stations across the country.

He was then transferred to San Francisco as Business Report's U.S. Correspondent to cover Silicon Valley, trade and finance between the US, Europe and emerging markets like South Africa. After serving that role for more than two years, he joined eWeek as a Senior Editor, covering software platforms in August 2000.

He has comprehensively covered Microsoft and its Windows and .Net platforms, as well as the many legal challenges it has faced. He has also focused on Sun Microsystems and its Solaris operating environment, Java and Unix offerings. He covers developments in the open source community, particularly around the Linux kernel and the effects it will have on the enterprise.

He has written extensively about new products for the Linux and Unix platforms, the development of open standards and critically looked at the potential Linux has to offer an alternative operating system and platform to Windows, .Net and Unix-based solutions like Solaris.

His interviews with senior industry executives include Microsoft CEO Steve Ballmer, Linus Torvalds, the original developer of the Linux operating system, Sun CEO Scot McNealy, and Bill Zeitler, a senior vice president at IBM.

For numerous examples of his writing you can search under his name at the eWEEK Website at


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