Top 3 Vista Support
Issues"> Just eight percent of all Support.coms Vista related calls have been about peripherals, sound or video cards that are not compatible with the operating system, and those calls average 10 minutes. All other issues account for 15 percent of calls. Click here to read more about how Microsoft flip-flopped on Vista virtualization.Between December 2006 and January 2007, Kelton Research, a polling firm, conducted a national e-mail survey for Support.com of 1,001 Americans with PCs and broadband Internet access regarding technical problems with their home computers and "IT" people. Half of the respondents, all of whom were over 18, were between 35 and 54 years old. Respondents said they had experienced an average of eight computer problems with their home PCs over the past three years; each of which took about three hours to solve, and that they wasted an average 12 hours a month due to problems with that home computer. Some 58 percent of those surveyed said they were more dependent on their home computer than they were three years ago; while 26 percent said they were somewhat more dependent. That compares with just five percent who said they were less dependent now and 11 percent who were just as dependent. While 30 percent felt more frustrated with their home PC, 56 percent were less frustrated and 14 percent reported the same level of frustration. Read more here about an upcoming product launch that will be the single largest in Microsofts history. The survey, which was conducted before Vista was available to consumers, also found that consumers were equally split as to whether Vista would be problem-free or not. Some 50 percent expected it to take up more memory and run slower, 34 percent expected it to have enhanced security and privacy features that would make it harder to use, and 30 percent expected the User Interface not to be as easy-to-use as what they already had. Some 23 percent did not expect any issues at all. Check out eWEEK.coms for Microsoft and Windows news, views and analysis.
Itzkowitz maintains that the company typically resolves most of these problems the first time, meaning the call-back rate for the same issue is less than 1 percent.