Top 3 Vista Support

By Peter Galli  |  Posted 2007-07-20 Print this article Print

Issues"> Just eight percent of all Support.coms Vista related calls have been about peripherals, sound or video cards that are not compatible with the operating system, and those calls average 10 minutes. All other issues account for 15 percent of calls. Click here to read more about how Microsoft flip-flopped on Vista virtualization.
Itzkowitz maintains that the company typically resolves most of these problems the first time, meaning the call-back rate for the same issue is less than 1 percent.
Between December 2006 and January 2007, Kelton Research, a polling firm, conducted a national e-mail survey for of 1,001 Americans with PCs and broadband Internet access regarding technical problems with their home computers and "IT" people. Half of the respondents, all of whom were over 18, were between 35 and 54 years old. Respondents said they had experienced an average of eight computer problems with their home PCs over the past three years; each of which took about three hours to solve, and that they wasted an average 12 hours a month due to problems with that home computer. Some 58 percent of those surveyed said they were more dependent on their home computer than they were three years ago; while 26 percent said they were somewhat more dependent. That compares with just five percent who said they were less dependent now and 11 percent who were just as dependent. While 30 percent felt more frustrated with their home PC, 56 percent were less frustrated and 14 percent reported the same level of frustration. Read more here about an upcoming product launch that will be the single largest in Microsofts history. The survey, which was conducted before Vista was available to consumers, also found that consumers were equally split as to whether Vista would be problem-free or not. Some 50 percent expected it to take up more memory and run slower, 34 percent expected it to have enhanced security and privacy features that would make it harder to use, and 30 percent expected the User Interface not to be as easy-to-use as what they already had. Some 23 percent did not expect any issues at all. Check out eWEEK.coms for Microsoft and Windows news, views and analysis.

Peter Galli has been a financial/technology reporter for 12 years at leading publications in South Africa, the UK and the US. He has been Investment Editor of South Africa's Business Day Newspaper, the sister publication of the Financial Times of London.

He was also Group Financial Communications Manager for First National Bank, the second largest banking group in South Africa before moving on to become Executive News Editor of Business Report, the largest daily financial newspaper in South Africa, owned by the global Independent Newspapers group.

He was responsible for a national reporting team of 20 based in four bureaus. He also edited and contributed to its weekly technology page, and launched a financial and technology radio service supplying daily news bulletins to the national broadcaster, the South African Broadcasting Corporation, which were then distributed to some 50 radio stations across the country.

He was then transferred to San Francisco as Business Report's U.S. Correspondent to cover Silicon Valley, trade and finance between the US, Europe and emerging markets like South Africa. After serving that role for more than two years, he joined eWeek as a Senior Editor, covering software platforms in August 2000.

He has comprehensively covered Microsoft and its Windows and .Net platforms, as well as the many legal challenges it has faced. He has also focused on Sun Microsystems and its Solaris operating environment, Java and Unix offerings. He covers developments in the open source community, particularly around the Linux kernel and the effects it will have on the enterprise.

He has written extensively about new products for the Linux and Unix platforms, the development of open standards and critically looked at the potential Linux has to offer an alternative operating system and platform to Windows, .Net and Unix-based solutions like Solaris.

His interviews with senior industry executives include Microsoft CEO Steve Ballmer, Linus Torvalds, the original developer of the Linux operating system, Sun CEO Scot McNealy, and Bill Zeitler, a senior vice president at IBM.

For numerous examples of his writing you can search under his name at the eWEEK Website at


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