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Next-Generation Unified Messaging
The Issue
For some, migration to unified messaging is a key component of VoIP plans. For others, voice messaging replacement has a new urgency and is being addressed separately. Many factors lead to this renewed interest: obsolescence of legacy voicemail systems, e-discovery and compliance rules, and the need for new capabilities to support remote workers. Finally, enterprises are looking to reduce the cost of managing complex disparate systems assembled by distributed purchasing or acquisition of other businesses.

CRM


Top CRM Video
eWEEK executive editor Michael Hickins talks to Barry Briggs, Microsoft's chief technology officer, about making IT a strategic partner for the business. Briggs talks about implementing master data management, enterprise data warehousing and other technology initiatives Microsoft's IT department has adopted with a view to becoming a more valuable strategic asset for the business.

News
As enterprises adopt the SAAS model for a number of reasons, integrating hosted on-demand applications such as those from Salesforce.com, NetSuite and RightNow with on-premises legacy software from vendors such as SAP, Oracle and Infor becomes a critical issue.
News
VideoMining launches a Web-based analytics tool designed to give retailers more insight into what customers are doing in their stores.
News
Tomax links its Retail.net and CXA offerings to WHI's Nexpart modules to improve customer service for automotive retailers.
News
SAP is moving all its customers to a single-tier Enterprise Support program regardless of size and IT budget.
News
Apple's iPhone SDK lets Oracle and Salesforce.com quickly build applications to access CRM and Business Intelligence data over the Web.
News
Microsoft online services will include enterprise applications, email, collaboration and productivity tools.
News
IBM and Epicor jointly release an offering that centrally manages and supports POS.
News
Oracle finishes fiscal '08 with the strongest sales and earnings in a decade.
News
Salesforce.com will stake its future growth for the next decade on delivering a computing platform as a service.
Slide Show
Salesforce.com's community application allows companies to more effectively tap into the mind share of customers and staff.
News
Web 2.0 capabilities can help companies achieve more effective relationships with customers and better leverage stakeholder brainshare.
News
Endeca rolls out Merchandising Workbench for online flexibility.
News
NetSuite takes aim at SAP and vertical markets with a new SAAS edition.
Opinion
Readers question whether Google has the enterprise cred to be the logical suitor for Salesforce.com.
>> Read More From Our CRM News Archive
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REVIEWS
Review: Sage Software widens Act's audience.
Review: Avidian Technology's Prophet 3.0 Enterprise adds a new wrinkle to CRM by integrating directly into Microsoft Outlook.
Review: BizAutomation CRM + Business Management's excellent base-line feature set makes it a good choice for companies that want to integrate marketing and sell more complex solutions.
Review: If you can't beat salespeople's affinity for e-mail, join 'em.
Review: Sant Suite On-Demand 7.2 and Sales Asset Manager 5.0 make customer communications more streamlined.
eweek Internet Infrastructure IBM Innovations CA ITmanagement Devsource Windows for Devices TechNet Edge Series: Network Access Protection

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