Cloud Call Center Provider Five9 Gets $34.5M in Funding
With 1,800 clients, Five9 provides a cloud service that helps transition contact centers of various sizes from on-premises systems to the cloud.Cloud-based contact center services provider Five9 announced on May 29 that it has raised $34.5 million in private venture funding, led by SAP Ventures. Contact centers are another name for call centers. Of the total funding, $22 million is Series D equity and $12.5 million is a bank revolver debt facility. With 1,800 clients and more than 450 employees worldwide, Five9 provides a cloud service that helps transition contact centers of various sizes from on-premises systems to the cloud. SAP Ventures was joined in the Series D round by existing investors Adam Street Partners, Hummer Winblad Venture Partners and Partech International. City National Bank provided the bank revolver debt.
San Ramon, Calif.-based Five9 facilitates more than 3 billion customer interactions in the cloud annually, said Mike Burkland, the company's president and CEO.