Cloud Success Spurs Organizations to Embrace Business Process as a Service (BPaaS)
More organizations are investigating and investing in Business Process as a Service (BPaaS), the next wave of cloud-based services to take hold of corporations' ongoing interest in saving money and improving efficiencies. In addition to horizontal applications such as payroll, technical support, and billing, BPaaS is gaining a foothold in several vertical markets including healthcare and insurance. In fact, half of new business process outsourcing (BPO) contracts will be soon be delivered as BPaaS. Some healthcare providers are already tapping a BPaaS solution delivered by IBM and partner ActiveHealth Management, which combines data-intensive health records and the cloud to deliver full patient records for more accuracy and elimination of redundant tests.