Exchange Online Gives Deleted Emails New Lease on Life
Did the boss mistakenly delete an important email? Changes to the default 30-day automatic Deleted Items policy give users more time to reclaim their emails.Thirty days may seem like a generous amount of time for deleted Outlook items to hang around, but it can be a crushing deadline if one of those items were the victim of an accidental press of the Delete key. Microsoft is readying an update for Exchange Online, the company's cloud-based email, contact and calendar software, that will turn off the 30-day limit in the default Messaging Records Management (MRM) policy. After the update rolls out sometime this month, organizations can keep their Deleted Items forever, unless they specify otherwise. "Until now deleted items were moved into the Deleted Items folder; then, they would disappear after being in that folder for 30 days," wrote the Office 365 Team in a Feb. 20 blog post. "With this update, the length of time items remain in the Deleted Items folder is extended to indefinitely or according to the duration set by your administrator." Both primary and archive mailboxes will be affected by the change. The move allows organizations that don't stray far from Exchange Online's default setup to retrieve emails and calendar invites, which may have been deleted in error, well after the previous 30-day countdown clock starts ticking down. Naturally, administrators have full control over their MRM policies, assured Microsoft.
"If you want to keep the 30-day policy or set a custom retention period, that can be done, as well, and you don't even need to wait for the change," wrote the company's bloggers. "Also, if you have already created a custom MRM policy, (as long as it has a name other than 'Default MRM Policy'), you don't need to do anything and the change will not impact you."