Integrated business service management systems
Organizations should actively explore deploying integrated network performance and business service management (BSM) systems to connect the worlds of IT and business. Assuming a business process has been described as a set of distinct business services (tasks), a comprehensive and integrated BSM solution would enable an organization to maintain the connections, relationships and dependencies between business services, the applications that comprise them, and the underlying virtual and cloud computing infrastructure.
This BSM solution would link relevant business metrics (for example, order validation success) with application and infrastructure performance metrics (for example, traffic volume, CPU utilization, connections dropped, etc.), recognize service performance trends, and provide alerts to avert potential business service problems.
BSM solutions allow the grouping-within constructs such as "business containers"-of an organization's IT infrastructure to create logical, business-oriented views of the overall physical and virtualized computing network. The ability to link applications and the cloud computing infrastructure with business services using containers enables enterprise network administrators to directly monitor the health of the umbrella business service. Users can drill down to view the status of constituent technical components, as when a business service itself starts trending negatively on a management dashboard or console.