For instance, IBM announced that Ujjivan Financial Services, a microfinance company in Bangalore, India, has selected IBM’s private cloud resilience services to ensure continuous business operations for its clients’ financial transactions. Under the terms of the agreement, IBM’s private cloud will help create a dedicated infrastructure for its primary setup. The cloud-based Virtualized Server Recovery (VSR) offering will provide the company with a fully managed, around-the-clock solution designed to support application continuity, reduce business expenses and data loss.
Ujjivan focuses on urban areas across India. Established in 2005, Ujjivan has 375 branches, more than 5,000 employees and 1.3 million customers. The company provides a range of loans and services for business, education, housing and livestock, among others, to the urban and semi-urban poor, especially women.
The company approached IBM for a managed cloud service to support its always-on operations. With IBM’s Cloud VSR solution, Ujjivan will be able to provide its customers with faster and streamlined recovery and manage its complete IT application infrastructure through a remote monitoring center in Bangalore.
“Uninterrupted customer engagement is imperative for businesses to succeed in today’s market environment,” said Samit Ghosh, managing director of Ujjivan Finance, in a statement. “Protection and access to the company’s data during service interruptions and unforeseen incidents can make or break a company. IBM’s proven expertise in cloud-based virtual recovery provides us a highly resilient infrastructure that will help us mitigate downtime risks and ultimately ensure that we are able to meet the around the clock needs of their customers.”
IBM’s Cloud VSR is a managed service that offers automation to help enterprises recover applications, servers and cloud-based data in the event of an outage or disaster. With VSR, Ujjivan will be able to replicate entire systems in real-time including system files, databases, applications and user data in a way that is independent of the make and model of the underlying hardware. In addition, Ujjivan is now able to plan for the wide range of issues that could affect operations. In the event of unexpected downtime, Ujjivan can gain 100 percent functionality within minutes as opposed to an average of eight to 12 hours.
“In the last few years, cloud technologies have rapidly transitioned to a strategic requirement for organizations to ensure business continuity and resilience,” said Lingraju Sawkar, director of Integrated Technology Services at Global Technology Services for IBM India, in a statement. “Through IBM’s VSR solution, businesses can significantly alleviate their exposure to data loss, decrease server downtimes and thus allow for faster turnaround during times of disaster.”
Meanwhile, IBM also announced that Westpac New Zealand, another financial services institution, has selected IBM’s private cloud technology to support its goal to be New Zealand’s leading digital bank. The new five-year agreement is part of an extensive services and technology contract that includes Westpac migrating some of its IT systems into IBM’s state-of-the-art Auckland data center, enabling enhanced customer service.