IBM's Cloud Consulting Services Portfolio Expands

By Darryl K. Taft  |  Posted 2013-12-05 Print this article Print

To further jump-start a client's deployment to the cloud, IBM is building out its catalog of pre-integrated solutions that address priority business needs industry by industry, while making cloud easier to adopt and consume for line of business leaders.

Indeed, a prime example of the fast-start industry solutions is the IBM Insurance Service Hub Cloud – a communication platform on the cloud that connects health insurance companies with multiple data providers such as clinics and physicians, as well as customers via their mobile devices. Managed and hosted by IBM, the Insurance Service Hub Cloud replaces the traditional paper-based data exchange with digital information delivered in one standardized interface. The platform provides a secure, reliable base of data to drive faster, more efficient business processes, such as invoice provisioning, claims processing and reimbursement.

The cloud computing platform comes with analytics for semantic analysis of diagnostic texts, and with a mobile communication infrastructure that is fundamental to an insurer's ability to redefine customer relationships and improve the customer experience.

More than a dozen clients are currently using the IBM Insurance Service Hub Cloud's pay-per-use model.

Human resources is one of the major operational functions inside organizations that are being transformed by cloud technology. Globalization, mobility, acquisitions and entry into new markets are dramatically changing the workplace. As a result, chief human resource officers (CHROs) are becoming key partners in delivering value and competitive advantage in support of the business' strategy and growth. Software as a service (SaaS) solutions and other cloud-based services for human capital management (HCM) are enabling HR departments to meet rapidly changing needs, reshaping how they recruit, train, engage, evaluate and reward employees.

To help HR departments justify a move to the cloud, IBM is developing an HR cloud accelerator, which is designed to provide CHROs with a strategy and roadmap for deploying a cloud-based HCM solution versus staying with their existing on-premise solution.

For example, IBM helped a global supermarket chain with more than 68,000 employees move from a highly customized on-premise HCM tool to single global cloud-based solution to support the client's future growth plans. As result, the client has been able to launch self-service talent management processes; improved performance, compensation and succession planning, and enhanced its workforce analytics capabilities, all while reducing overall costs.

IBM's fast-start industry solutions join its growing portfolio of cloud services and capabilities, including the recent launch of its Cloud Suites for the C-Suite, a catalog of 110 role-based SaaS applications that help C-suite leaders and their departments drive better business results from cloud offerings tailored to their functions.


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