Microsoft Rolls Out Azure AD Employee Self-Service Apps Preview
The company releases new features that empower employees to make decisions about the apps that they need to get their jobs done.Microsoft has released a preview of Self-Service Application Access in Azure Active Directory (AD), the Redmond, Wash., tech company's cloud-based user identity and access management platform. In the wake of transformative shifts in end-user computing, like the bring-your-own-device (BYOD) movement and the consumerization of IT, enterprises are looking to self-service IT to deliver user-friendly, productivity-enhancing app experiences for their employees. Providing self-service capabilities also helps combat "shadow IT," the unsanctioned use of popular consumer apps like Dropbox or Evernote for work purposes, generally caused by the disconnect between users and IT teams. The danger posed by shadow IT is that it can be used to circumvent an organization's content security, management and compliance efforts and potentially cause damaging leaks of sensitive or private data. Early last year, CA Technologies launched its own mobile-enabled self-service solution called CA Service Management to tackle the issue, in part. Echoing some those themes, Alex Simons, director of program management for Microsoft Active Directory, announced a preview of Self-Service App Access for Azure AD.
Simons noted in his April 23 announcement that in many organizations, "the person who is best-informed to make access grant decisions probably doesn't work in the IT department." A team leader or delegated administrator may be tasked with that responsibility, but ultimately "it's the user who uses the app, and they generally have a pretty good idea about what apps they need to do their job," he argued.