Microsoft Switches On Dynamics CRM 2013 Cloud Worldwide
Microsoft completes its staggered rollout of its cloud-enabled customer relationship management suite and announces a partnership with social insights provider InsideView.Dynamics CRM 2013 is now available worldwide, a culmination of a weeks-long effort by Microsoft to launch the customer relationship management (CRM) suite across all regions. Sticking to the fall release timetable set back in July, Microsoft announced on Oct. 21 that the cloud-delivered version of Dynamics CRM 2013 is now available in 42 global markets. On-premises and partner-hosted deployments will be available on Oct. 31. On Oct. 7, Simon Hutson, a Microsoft Dynamics CRM sales team member in the U.K., revealed in a blog post that Dynamics CRM 2013 "is now live in our EMEA [Europe, Middle East and Africa] datacenters. (APAC [Asia-Pacific] datacenters went live last week, and Americas will go live later this week.)" Today, the rest of the world can get in on the action, according to the company. Describing Dynamics CRM 2013 "as a major new release," Bob Stutz, corporate vice president of Microsoft Dynamics CRM, said in company remarks that it "delivers on this promise of customer centricity by bringing together Microsoft technologies in a way that helps businesses and organizations better engage and nurture their customers." Of note, Microsoft's updated CRM product features tighter integration with its Yammer enterprise social networking platform along with its Lync and Skype communications offerings.
"With Yammer, customers can quickly comment on posts or start contextual conversations from within Microsoft Dynamics CRM on-premises and online," stated the company. These conversations can extend to "nonlicensed CRM customers from within Yammer."