Review: Salesforce.com - Page 2

The integration strategy is more fleshed out than in the past, and Salesforce.com has an API and significant partners, including Cape Clear Software Inc. and TIBCO Software Inc. Salesforce.com uses two methods of encoding for its API—XML-RPC (XML-Remote Procedure Call) and SOAP (Simple Object Access Protocol)—and Salesforce.com has a 106-page document that outlines specifically how to encode in each.

Beyond XML-RPC and SOAP, the preferred way of integrating Salesforce.com is through one of its third-party partners, such as Data Junction Corp., Cape Clear and TIBCO.

eWEEK Labs likes the openness of the Salesforce.com API and the companys partnership strategy. We expect that most people integrating a single application into Salesforce.com will use one of the open API encoding schemes. Organizations can also use XML-RPC or SOAP in larger integrations that involve the assembly of complex, disparate products, but a more practical route is to opt for one of the Salesforce.com partners.

Executive Summary

Usability

Good

Capability

Good

Performance

Excellent

Interoperability

Good

Manageability

Good

Scalability

Good

Security

Good

Salesforce.com is the dominant hosted CRM solution available today. The company (www.salesforce.com) is shifting directions to become a business development ASP, but so far it hasnt sacrificed CRM capabilities. Salesforce.com has an easy-to-use interface that displays large amounts of data on the screen. The application is also easy to use and quick to set up.

(+) Aggressive strategy for adding modules and development capabilities; easy to use; fast performance; good partner programs.

(-) Too much display data may be a problem; no dashboard capabilities; needs better way to link to financial systems.

Price $125 per user per month for Enterprise Edition.

CRM Systems Go Head to Head:

Labs Director John Taschek can be reached at john_taschek@ziffdavis.com.