Key Indicators That You're Building a Stitched-Together 'FrankenCloud'

 
 
By Chris Preimesberger  |  Posted 2015-07-17
 
 
 
 
 
 
 
 
 
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    1 - Key Indicators That You're Building a Stitched-Together 'FrankenCloud'
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    Key Indicators That You're Building a Stitched-Together 'FrankenCloud'

    by Chris Preimesberger
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    2 - You're Wasting Time on Third-Party Integrations
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    You're Wasting Time on Third-Party Integrations

    If your company is built on a FrankenCloud, then your applications are running in separate cloud environments. This means it's nearly impossible for departments to smoothly hand off information and automate processes. As a result, your IT department has to spend what feels like an arm and a leg just to get your cloud applications running together via third-party integrations, and more often than not, these integrations are complex, rigid and fragile.
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    3 - Your Finance Department Can't Seamlessly Do Its Job
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    Your Finance Department Can't Seamlessly Do Its Job

    Finance departments play a significant role in every company, interacting with several departments each day. When companies run on a FrankenCloud, finance ends up having to jump around from one cloud system to another to find the information it needs. This broken chain of events thwarts productivity and slows down internal business process.
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    4 - You're Upsetting Customers
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    You're Upsetting Customers

    When customer support departments such as accounting, sales or finance are using different systems, they aren't able to get a single view into the customer journey. With each department making decisions before they have a full picture of the customer, processes are likely to take longer than expected, clients may be billed incorrectly or too early, and customer requests can become a challenge to get answered quickly and accurately. These inefficiencies frustrate customers and can be damaging to your reputation.
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    5 - You're Upsetting Your Employees
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    You're Upsetting Your Employees

    Likewise, when internal departments aren't aligned, customer-facing teams are unable to access the information they need, such as a billing receipt or order update, quickly and easily. This delay in information drags out processes and frustrates employees behind the counter. As mentioned in the previous slide, it also frustrates your customers, and when customers aren't happy, employees aren't happy. Building internal workflows across departments can create smooth internal processes so companies can keep their employees happy and become more customer-centric.
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    6 - Your Approval Processes Are Hindering Employee Workflow
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    Your Approval Processes Are Hindering Employee Workflow

    Because FrankenCloud makes it difficult for employees to extend their workflows across departments, they often revert back to phone calls and emails for approvals. Not only is this hugely inefficient and hard to trace, but it can increase the risk of non-compliance and complicate configuration. Matching company policies with business needs should be as easy as a point and click but unfortunately, FrankenCloud creates headaches when it comes to these processes.
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    7 - You Have Multiple Accounts and Profiles for Each App
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    You Have Multiple Accounts and Profiles for Each App

    Another sign you have a FrankenCloud is when your employees are forced to deal with multiple applications that have different user accounts, interfaces and profiles. Because these tools are built on different systems and are spread out across databases, maintaining records is complicated, often leading to errors in reporting that waste time and money.
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    8 - You Don't Have a Comprehensive View Into Your Company's Health
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    You Don't Have a Comprehensive View Into Your Company's Health

    Along those lines, FrankenCloud creates cloud silos, which means that your employees can't get a comprehensive view into your company's health. This hinders strategic decision making and hampers employees' ability to play an active, well-informed role in planning, strategy and data analysis. It also makes it nearly impossible for you to know the true status of internal projects or get reports in a timely manner.
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    9 - Your Employees Need Additional Training and Support
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    Your Employees Need Additional Training and Support

    You can also tell you're building a FrankenCloud when your disconnected applications, which spread information across various departments, require additional training and support so that employees understand and can use each solution effectively. In addition to wasting your company's time and money, it's keeping your employees from focusing on the tasks at hand.
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    10 - You're Going to (or Already Have) Fail an Audit
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    You're Going to (or Already Have) Fail an Audit

    Each cloud platform has its own data security controls that need to be reviewed and audited. Therefore, you're forced to compile every transaction, attached document and supporting note that's required within the audit process. While it's extremely time consuming to gather the supporting materials, it can also increase your company's risk of failing an audit.
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    11 - You're Running a Risk With Security
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    You're Running a Risk With Security

    With applications spread out across various platforms, information can easily slip through the cracks. Unfortunately, this means that standards for security, auditability and business continuity are unstable. In addition to creating a security risk for the organization, this can be dangerous for customers.
 

More and more often, enterprises are deploying a patchwork of cloud-based applications to speed up productivity, increase communication and collaboration across team members, and reduce time spent on reporting. This is causing all kinds of complications. A recent IT industry report found to the surprise of many that the typical medium to large enterprise uses an average of 162 collaboration services, 49 file-sharing services and 42 content-sharing services. Chalk it up to the bring-your-own-device (BYOD) era. While it's great to see that cloud adoption is on the rise, companies need to realize that having applications that don't work together seamlessly can—and will—create a disconnect between departments. Kevin Roberts, a platform evangelist at FinancialForce.com, refers to this stitched-together approach as a FrankenCloud, and he is educating businesses on the challenges this creates for employees, the company and, most importantly, enterprise customers. In this eWEEK slide show, we present 10 key clues Roberts came up with that may indicate you're building a FrankenCloud.

 
 
 
 
 
 
 
 
 
 
 

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