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2E-Signature ROI Is More Than Paper Savings
It’s the combination of this paper savings along with the millions of dollars saved in deflected disputes, and penalties and settlements around non-compliance that shows the true ROI of e-signatures. Besides cost-savings, organizations see ROI such as faster loan processing, lowered risk, faster revenue recognition, lessened drop off rates in highly competitive processes and, most importantly, a better customer experience.
3Strong Evidence Keeps You Out of Court
When considering how to take business processes into the digital domain, it’s important to consider the types of evidence an e-signature solution can provide because one of the biggest components of e-signature ROI is the software’s ability to not only gather but replay evidence that can help keep organizations out of court in the event of a dispute. When it comes to e-signature evidence, the solution should offer two types: document evidence (what was signed) and process evidence (how it was signed—what the customer saw and did).
4Having Access to Evidence
E-signatures need to be vendor-independent to ensure an organization is always able to access its evidence. This is made possible when the audit trail is embedded directly into the document along with the signature, detailed information about the signer’s identity, and the date and time stamp. This creates a self-contained, portable record.
5Take Small Steps Toward a Big Goal
You have countless processes throughout your organization that require e-signatures. To ensure project success, start with a single process or line of business, always keeping the bigger picture in mind. Once you have a successful implementation under your belt, and internal champions building, the expansion becomes easier.
6Deployment Flexibility Is an Organization’s Best Friend
Gone are the days of choosing either on-premise deployment or software-as-a-service (SaaS) when you opt for an e-signature solution that scales to your business. When looking for a true enterprise e-signature solution, organizations should look for a flexible solution that provides multiple deployment options. Depending on many factors, including process volume, project timeline and available resources, it may make more sense to use either SaaS or on-premise storage.
7Selecting Your Vendor Carefully Will Pay Off
8Signer Experience Is Everything
Ease of use is important with an e-signature solution; otherwise users will not adopt it. Choose an e-signature provider that can offer e-signing anywhere, on any device. Ensure the e-signature solution has a flexible workflow that can adapt to different channels and processes. Check that the solution offers a customizable graphical user interface for a seamless experience.
9E-Signing Has Gone Mobile
In today’s connected world, you should be able to e-sign anywhere, any time and on any device. E-signature providers should be able to leverage capabilities of e-signatures on mobile tablets and phones for handwritten signature capture using a stylus or fingertip, clicking a button to sign, extended e-evidence gathering and more. Signers should also have the ability to start the e-signature process on one device, pause and continue with a different device or computer at a later time if that’s more convenient.
10E-Signature Adoption Is Widespread
11Crowdsourcing E-Signature Technology Works
We’ve all heard of (and used) crowdsourced information to make decisions—think Trip Advisor—and the same value applies to crowdsourced software-rankings, like those from G2 Crowd. Look for crowd-sourcing platforms that validate the user’s identity through a third party, like LinkedIn, and prevent against employees and friends creating fake reviews.