Wawas 550 stores sell a huge amount of gasoline: about 110,000 gallons per week per store, which places it among the highest volume in the country. Typical volume for U.S. gas stations is about 40,000 gallons, McCarthy said.
Soaring gas prices have doubled the typical fuel bill, meaning that the same gallons of gas are being pumped and sold, but the credit card company is taking double the money.
"Youre killing us with these fees, I told them. And they nodded and said, Yeah, we hear you. Were not going to do anything about it, but we hear you."
Thats when the CIO made a new priority of exploring payment system options.
Retail payment system choices have become much more numerous in the last few years, with contactless readers that more easily integrate with POS, chip-embedded smartcards, keyfobs, and even the ability to use a customers own cell phone or PDA as an impromptu payment device.
But these alternatives are becoming especially attractive in areas—such as convenience store chains like Wawa—that have historically been dominated by cash and, to a much lesser extent, debit.
Many of these systems pitch CRM (customer relationship management) integration as a key selling point, but McCarthy doesnt see that as an issue for his customers.
Contactless payment system vendors and banks "were touting CRM, but our average ticket is $3 or $4. Our customers tell us, We dont want the gimmicks. We dont want the loyalty programs."