Dynamics CRM 2016 to Be Available as Office 365 Add-On Option
Office 365 business customers will soon be able to add Microsoft's CRM software for an added, per-user fee.A new announcement Nov. 5 from Microsoft suggests that the official launch of Dynamics CRM 2016, scheduled for the current quarter, is drawing closer. The upcoming update to Microsoft's customer relationship management (CRM) platform, Dynamics CRM 2016, will feature more seamless integration with Office 365, the company's venerable cloud-enabled productivity suite. Soon, the two offerings will also be linked from a licensing perspective. "We are making it easier than ever for customer service organizations and teams to purchase Dynamics CRM with the power and productivity of Office 365 and Power BI. We are introducing a Service Productivity Solution for Microsoft with a programmatic license via the Microsoft Dynamics CRM Online Professional Add-On to Office 365," said Bob Stutz, corporate vice president of Microsoft Dynamics CRM, in a Nov. 5 announcement. "This will be offered as a $50 per user per month add-on for Office 365 Plan E3, E5 and Business Premium licenses," continued Stutz. "We believe every employee can benefit from our knowledgebase capabilities, so we are also introducing a new, low cost Employee Self-Service license."
Dynamics CRM customers won't be forced into acquiring Office 365 licenses for their organizations, assured Stutz. "Existing licensing options for organizations who want to purchase CRM on-premises, CRM Online, customer service and customer self-service solutions separately will continue to be available."