PC subscription services provider Everdream Corp. on Monday will announce that it has been awarded two patents on technology it created to facilitate its services.
Along with the two patent awards, the Fremont, Calif., services provider has 10 more patents pending and is working to add to that list, according to company officials.
"In the early pilot days [of the service], we found that to provide complete support on a 24-by-7 basis, there were technical elements missing. In mid-99 we started to focus on intellectual property and developing technologies that would change the way business is done," said CEO Gary Griffiths.
To bolster its remote desktop support services business, Everdream developed technologies in three areas: computer architecture, services infrastructure and technologies in support of the way the business is handled.
Everdreams two patents were awarded on its computer architecture innovations. The first is focused on the way that a customers hard disk is configured to prevent unwanted changes that would cause conflicts.
"We know what these systems will be used for, so we can customize [the hard disk] to run whats necessary," said Russ Rive, chief technology officer and the companys founder. The patent also covers the way Everdream configures a hard disk for providing remote support. "Its set up to allow remote-support technicians to come in and access tools weve hidden from the user to run tests and scripts, or to restore applications to a working state," he added.
The second patent protects the method in which Everdream remotely enables preinstalled but previously disabled applications. Should a customer decide he or she wants to use such an application, Everdream can transmit an encrypted key to the user to allow that user to enable the application. Everdream can then bill the customer for its use.
Other patents are pending for the method Everdream uses to protect execution environments within a system from system file corruption as well as for its intelligent patch checker; its client-side setup Wizard technology; and its help button technology that allows end customers to connect to Everdreams back-end support system and transmit diagnostic data to it and other areas.
Everdreams patent efforts should help to set the company apart as an innovative remote desktop services outsourcer, said Peter Giglio, a vice president at investment banking firm Gerard Klauer Mattison, in New York.
"It could help distinguish them from other competitors in showing their products and service have unique qualities distinct from what others have to offer--and that its of a high-value nature. Also, down the road, they could see certain royalty streams if others want to use certain components of their technology," Giglio said.