Paper-intensive industries can transition to capture technologies such as electronic forms (e-forms) to make processes more streamlined and improve employee and customer satisfaction. Pairing e-forms with an Enterprise Content Management (ECM) system allows companies to reduce data errors while speeding up business process cycle times. In just a few clicks, users can complete and route their digital forms for review, approval or storage.
So, how do you start the e-form conversion process in your organization? Start with a well-thought-out plan, since any change to established processes can be daunting. However, with a plan, a smooth adoption of e-forms is within any organization's reach. There are several elements to consider when preparing for the conversion, two of these being timeline and system requirements. Let's explore each:
Element No. 1: Timeline
Develop a reasonable timeline, allowing for all tasks to be executed thoroughly. Typically, creating e-forms (or converting them from paper) involves designing a form using e-form designer software, with the time required dependant on the user's experience level. The overall process of launching an e-form can be quick and simple, yielding immediate time savings. Or, if it involves automating multiple back-end workflows to process the form, it may become more involved. The timeline will be influenced by your requirements and system complexity.
Element No. 2: System requirements
The ECM system is the underlying structure that makes e-forms work smoothly and stores them for later use. E-form technology and packages can be configured to run on a variety of systems. It is important to start by evaluating the existing ECM system and projecting the performance impact that implementation will have on it. Use of e-forms can add significantly to the load on the system.
Determine how much physical space will be needed for the forms to be housed, as well as how many users will be accessing and later adding e-forms to the system for storage. The number of forms processed daily or weekly will determine the system configuration, while the volume of all forms to be stored will drive storage sizing requirements.