Microsoft Details Dynamics CRM, ERP Progress
The software giant updates its Dynamics business software ecosystem with more cloud options, new templates and mobile enhancements.During the Microsoft Dynamics Convergence 2013 EMEA conference in Barcelona, Spain, the company unveiled new features and enhancements for its customer relationship management (CRM) and enterprise resource planning (ERP) software suites. Eighteen new configurable process templates from the company have been added to the Dynamics CRM Marketplace. The free templates cover a number of industries, including health care, government and nonprofit and sports management, and even niches like prison offender management. On the mobile front, Microsoft has released new apps for iPhones, Windows Phone and Android phones that deliver "touch-optimized experiences," including analytics capabilities. To sweeten the deal for Office 365 customers, Microsoft is running a promotion that cuts the cost of the company's cloud-based Dynamics CRM Online offering. Through March 31, 2014, the software maker is offering up to a 40 percent discount on the price of Dynamics CRM Online professional licenses in 42 markets. Microsoft also previewed added functionality that the company is working on for the April 2014 release of its flagship ERP product, Dynamics AX 2012 R3. Updates include "new warehouse and transportation management capabilities" for real-time insights into supply-chain processes and new Lifecycle Services that streamline and standardize processes, helping "improve the predictability of Microsoft Dynamics AX implementations," according to the company.
Microsoft Dynamics AX 2012 R3 will also be cloud-enabled. The software can be deployed on Windows Azure on an infrastructure as a service (IaaS) basis, allowing for "true choice and portability between on-premises and private cloud deployments," boasted Microsoft in a statement. Microsoft also reasserted that the next version of Dynamics AX will be offered in both on-premise and public cloud versions.