Late 2004 has retailers at a key IT management point, with aging POS (point of sale) systems pressuring them to upgrade, but many standard upgrade paths unappealing. This has driven some retailers to consider Linux.
Microsofts Monday announcement is intended to stop such thoughts, with Windows Embedded for POS having a footprint roughly one-tenth the size of Windows XP Pro, Microsoft officials said. Although company officials wouldnt release the exact size of the yet-to-ship software, one official said it would likely be 150MB to 200MB in size, compared with a comparable XP Pro, at about 1.5GB.
The new product—officially dubbed Windows Embedded for Point of Service (continuing an industry buzzword move to change POS from referring to Point of Sale to Point of Service)—is supposed to ship in the first half of next year through Windows Embedded partners.
One key reason Microsoft cited for the rollout was to help retailers more easily integrate various peripherals, including scanners, receipt printers, cash drawers and magnetic stripe readers, said John Starkweather, a product manager in Microsofts mobile and embedded devices division. He said retailers have been asking for such plug-and-play capabilities during retail meetings with the Redmond, Wash., company.
The new product pledges support for UPOS (Unified Point of Service), compatibility with Win32-based applications and support for the Microsoft .Net Framework. It also promises stronger default security settings and tools.
But a potentially even more powerful reason for the move, Starkweather said, is to prepare for a future that includes quite a few tech retail technologies—including RFID, self-checkout, biometric authentication, new payment systems and various wireless functionality—that older systems are simply not prepared to handle.
The new product "is being built with RFID in mind. And wireless technology is native in the product. Maybe I want to move this kiosk across the store without calling an electrician?" Starkweather asked. "How will retailers make the platform choices today that will meet the needs of tomorrow?"
That question resonated with Mike Prince, the CIO for multibillion-dollar Burlington Coat Factory, which has more than 300 stores in 42 states in the United States. Burlington Coat made the move a couple of years ago to Linux, and part of the reasoning was making the business more technologically future-proof.
"You dont upgrade your point-of-sale systems because you want to," said Prince, potentially the most senior of any retail CIO, having held the CIO job at Burlington for 25 years. "We milked an 18-to-20-year-old POS system to death."
Prince said the embedded OS move made sense for Microsoft, and it was a good thing for retailers, in the sense that it gives them another viable alternative. But the reason it gives retailers a viable alternative, Prince said, is that todays Microsoft OS is a truly unattractive option for retailers.
"It certainly makes sense to not put Windows, with all of its overkill and its susceptibility to viruses and the like, [in as a POS OS]," Prince said. "One of the concerns is the [large] footprint of Windows XP. This levels the playing field between Linux and Windows."
Prince cautioned that hed want to see the per-seat pricing before concluding whether it truly makes sense for retailers. Microsoft has not announced pricing for the Embedded for POS and wont until shortly before it ships, Starkweather said.