My recent column "A Dozen Things Outlook Doesnt Do—but Should" generated a large and sometimes emotional response from readers. Some agreed with my suggestions, many had ideas of their own, and a few thought I was completely nuts.
One reader mentioned that by focusing on e-mail I was missing many of the problems Outlook users face, including poor printer support and the lack of good note-taking capability.
Guilty as charged. People who also use a paper-based planner or who want to share paper calendars with colleagues will find Outlook lacking. As the reader noted, printing a double-sided calendar is a pain. Likewise some planner-style paper formats, though Outlook offers some support in this area.
As workarounds, I use Broderbunds Calendar Creator when I want to do good-looking display calendars and Franklin Coveys PlanPlus to extend Outlooks functionality more generally, including printing. Microsoft would probably tell you that OneNote is its note-taking solution.
Other interesting suggestions came from a reader who I suspect works in the legal field. As e-mail is increasingly used for documents that might later be considered records, shed like to see the following, perhaps as an option, included on hard copies of messages:
The reader would like "e-mail documents of evidential value," which may frighten some but are a fact of the world we live in, including the "permanent" copies of e-mails many businesses are now required to keep.
Another reader needs Outlook to be a better alarm clock:
The reader says he later closes some windows and only to discover hes late or has missed something once again. Ive had this happen myself.
One reader warns of a potential "gotcha":
The reader says that as a result he doesnt use BCC, but keeps a copy of the messages, which he then forwards to people whom he would otherwise BCC. "It is an extra step, but definitely a lot safer!" he says.