ProactiveNet Inc. is preparing to deliver new service-level management capabilities to senior-level IT and business unit managers looking to gauge the real value of their technology investments.
ProactiveNet 6.0 gives the application performance management software added abilities to integrate SLA (service-level agreement) monitoring, analysis and reporting, according to officials in Santa Clara, Calif.
Increasing pressure on IT to operate as a service has increased demand for SLA management, although only a handful of tools provide such functionality. ProactiveNet responded by giving customers the ability to create and manage SLAs on a more granular basis and rolling up specific SLAs to view overall performance.
Once an SLA violation occurs, operators can drill down through the hierarchy to see which SLA components are causing the violation and what the violation is, officials said.
ProactiveNet 6.0 adds the ability to monitor several servers set up in a cluster and linked to a load balancer as a single logical entity. This new resource-pools monitor can reduce the number of events generated by focusing on a single threshold. It can provide visibility into individual components in the pool.
ProactiveNet is a self-learning tool that establishes a performance base line for the attributes it acquires to determine an optimal operating environment. Intelligent thresholds follow the performance of each attribute, whether it be CPU utilization, the number of SQL write requests waiting or the size of the JavaBean pool on an application server. The software looks for abnormalities, rather than sift through thousands of events.
"Itll allow us to automate some aspects of our SLA reporting," said one beta tester, who asked not to be named. "We could monitor a URL that has [an SLA for] 99.95 percent uptime. If it fluctuates, wed be able to report on it."
The release is due this week. The SLA module will be priced separately. A starter pack that includes the module and up to 50 predefined SLAs—enough for two applications—will cost about $30,000, according to officials.
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