Prophet 3.0 Enterprise isnt a full CRM system; rather, its core functionality is SFA (sales force automation), with some integrated e-mail marketing tools. The product doesnt have a built-in dedicated support module, although companies can finesse some customer support functionality through the use of custom tabs and fields. The best way to think of Prophet 3.0 Enterprise is as an embedded sales efficiency tool for Outlook users.
Prophet 3.0 Enterprise
Review: Avidian Technology's Prophet 3.0 Enterprise adds a new wrinkle to CRM by integrating directly into Microsoft Outlook.