Five IT Tools for Managing Bimodal Enterprise IT

By Darryl K. Taft  |  Posted 2016-05-17

Stability and agility are both crucial in IT. According to PwC, "For decades, CIOs have applied methods and adopted tools that lead to stability. With good reason: When an IT deployment goes badly, businesses lose customers and risk long-term reputational damage." Yet, IT systems built for stability move slowly, and they don't identify and resolve problems fast enough to keep up with fast-changing business environments. As a result, IT operations teams have adopted systems that are built for agility, allowing them to keep up with the dynamic nature of today's digital enterprises. Yet how do IT operations teams increase agility without sacrificing stability? The answer is what Gartner calls bimodal IT. The research firm defines bimodal IT as "the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility. Mode 1 is traditional and sequential, emphasizing safety and accuracy. Mode 2 is exploratory and nonlinear, emphasizing agility and speed." eWEEK spoke with agile incident management vendor PagerDuty about what it takes to manage bimodal IT. This slide show looks at five tools for the world of bimodal IT.


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