Smarts Inc. on Monday will step up its efforts to better link the management of IT infrastructure to business objectives through a new version of its InCharge suite of root cause and impact analysis software.
The centerpiece of the suite is the new InCharge Business Dashboard, a customizable, Web-based view of the status of enterprise networks, systems and applications in the context of the business services they support.
The Dashboard builds on Smarts-patented Codebook Correlation Technology, which automates root cause analysis and determines the real source of performance problems or outages, rather than highlighting symptoms. It also leverages the White Plains, N.Y., companys InCharge Common Information Model, a common database of management information that shows the relationships of IT infrastructure components to each other and to business services or applications.
One user working with the current version of Smarts Business Impact Manager is looking to leverage the analysis and information that Smarts makes available along with information from other technologies to create a business portal for business users, according to John Premus, chief technology officer at Sumitomo Mitsui Banking Corp. in New York.
"We were looking for ways to make the business users experience better within the system environment. We think we can leverage the Smarts Dashboard. It captures the information we wanted, and we can customize it for our own purpose," he said.
The Dashboard takes notification logs, maps, summary views and status tables from the InCharge Service Assurance Manager and creates individual Viewlets. Users working from the tools global console can create Viewlets that can be combined into customized displays, or that can be embedded in third-party portals that incorporate content from other sources. The end result is browser-based views customized to the role of the viewer.
Sumitomo is looking to combine system availability information on, for example, its money transfer system with transaction volumes going through the system and the dollar value of those transactions for its business users, according to Premus. "Were talking to them about how to leverage their dashboard to provide a business portal so that we can capture transaction numbers and dollar value or local currency value through our payment systems, along with the health of those systems," he said.