System Management Arts Inc. at NetWorld+Interop in May hopes to improve IT operators ability to pinpoint the root cause of problems in the performance of application services across the networks, systems and software processes that support them.
System Management Arts, also known as Smarts, will extend its information modeling technology and patented Codebook Correlation Technology to the application services domain through its new InCharge ASM (Application Services Manager).
The tool is designed to allow IT operators to more quickly find and fix the cause of application services performance degradation or failure, as well as to better prioritize such problems.
"We trace the root cause to what needs to be fixed [and] tell you how important it is to fix it based on how its impacting a revenue-generating service," said Shaula Alexander Yemini, founder and president of Smarts, in White Plains, N.Y.
InCharge ASM uses information from other tools in the InCharge suite that focus on network and server health. It also correlates results with data from third-party application monitoring agents to perform cross-domain, end-to-end analysis. Those include agents from Concord Communications Inc.s eHealth, BMC Software Inc.s Patrol and Mercury Interactive Inc.s SiteScope.
One industry observer familiar with InCharge ASM said he believes it is a perfect complement to more granular, application-specific point tools.
"The ability to automate to understand performance implications across the infrastructure with the InCharge model is squarely on the money," said Dennis Drogseth, an analyst at Enterprise Management Associates Inc., in Portsmouth, N.H.
Using Smarts information modeling, InCharge ASM creates topologies that show the application services being delivered and their relationships to other applications, servers and network links.
InCharge ASM uses Codebook Correlation Technology to identify symptoms of problems specific to networks, servers, operating systems and applications. The product requires InCharge Service Assurance Manager, which performs business impact analysis. Pricing for InCharge ASM, due in July, will start at about $60,000.