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2My System Won’t Come On
3Charge It Please
4CDs on the Menu
An end-user informed IT that the PC she was using kept “eating” CDs. IT headed down to her office and asked her to demonstrate the process she was using to burn CDs. The user proceeded to take a fresh CD out of its case and shove it in the gap under the CD-ROM tray. After showing her how to properly place a CD in the tray, IT opened up the case and found several CDs that had melted over the CPU. Needless to say, the entire unit needed to be replaced.
5A Little Hot Java
6The Reply Is in the Mail
7What’s the Expiration Date?
A user submitted a help desk ticket stating that the database was down. Turns out, his password had expired, and, of course, he couldn’t log in using expired credentials.