Tasktop Sync 3.0 Brings Service Desk, DevOps Support
Ideally, a connected software lifecycle should work like it does in a well-oiled open-source project—which is what Kersten et al have been trying to achieve. In a blog post on the Sync 3.0 release, Kersten wrote: "Open source projects have it good. Their issue tracker serves as the single system of record for all development, support, quality management and planning activity. The result is a theoretical ideal in terms of a connected software lifecycle. For example, every vote that a user makes for a particular bug is immediately visible to developers. As soon as a new feature is added, users watching the corresponding task are automatically prompted to try the latest build and report back. This kind of real-time connectivity between users, developers and project leaders makes for an incredibly efficient build-measure-learn loop, which explains why so many open source project are able to deliver so much value so quickly." However, "The problem is that this open source project management approach doesn't scale to the enterprise," he said. Thus, Tasktop's goal with Software Lifecycle Integration is to unify the ALM stack while allowing software stakeholders to use the systems that make them most productive. Moreover, "Connecting the help desk and bridging the task management gap between Dev and Ops is the most exciting Sync 3.0 news in terms of our mission to scale the efficiency of open source development to the enterprise software lifecycle," Kersten said.Tasktop Sync 3.0 includes additional capability for Agile software development, by including support for solutions from Rally Software. Now, teams using Rally for Agile development processes can easily collaborate with teams that use other Sync ecosystem tools. This is especially applicable for organizations that use Rally ALM solutions for Agile planning and have a PMO with broad oversight over many programs, as well as those that desire traceability between user stories and issue tracking in development and test cases in QA. Sync 3.0 also includes the availability of Tasktop Sync for Serena Business Manager (SBM), which acts as the process foundation underpinning Serena's orchestrated ALM solutions. The combined solution extends Serena's business process automation capabilities by integrating SBM with other leading third-party ALM systems. To further support PPM, Tasktop is extending its Clarity PPM support for organizations that use JIRA's time tracking feature. This allows "time worked on task" to be automatically fed to Clarity PPM from JIRA, enabling the Portfolio Management Office to see how much time is spent on projects tracked by Clarity and helping IT organizations synchronize business priorities with development activities and progress. Tasktop Sync 3.0 also includes new capabilities designed to simplify and streamline ALM integration work for enterprise organizations that have large deployments and multiple projects. The Tasktop Configuration Templates define configurations of synchronizations that can be reused across many projects, promoting more efficient and rapid deployments. For organizations that want to standardize on specific policies, this also helps enforce policies based on permissions and management parameters established by administrators. In addition to releasing a new version of Sync, Tasktop launched a beta program for the Tasktop Sync SDK as well as simultaneously releasing the next version of its desktop ALM integration product, Tasktop Dev 3.0. Rather than compete with leading ALM players, Tasktop leans toward cooperation with these companies and integration with their products. Partners, including CA, HP, IBM and Serena, rely on Tasktop's independent, Switzerland-like role to connect their customers' software delivery disciplines via OEM distributions of the Tasktop products.
"Sync 3.0 implements our vision for Software Lifecycle Integration and connects it to the Ops side," Kersten told eWEEK.