Xerox Study Examines How Millennials, Boomers View EHRs
Nearly 60 percent of those who don't use portals would be much more interested in their own health care if they had online access to their medical records.Many Americans are open to getting medical records online if given instructions on how to obtain access by their medical providers, according to a survey, conducted by Harris and sponsored by Xerox, of 2,017 U.S. adults and their views on electronic health records (EHRs). Nearly two-thirds (64 percent) of respondents said they do not currently use online patient portals, but more than half of those who don't use portals (57 percent) said they would be much more interested and proactive in their personal health care if they had online access to their medical records. As a mobile generation, Millennials are more likely to report the highest preference in accessing patient portals on the go (43 percent on smartphones), and they are more interested in their medical records (57 percent) than any other content on online patient portals. "Mobile has the ability to make a big impact on patient experience and outcomes, so we definitely expect this to play a bigger role in consumer health IT in the future," Tamara St. Claire, chief innovation officer of commercial health care at Xerox, told eWEEK. "Moreover, it will be critical to meeting the needs of Millennials, who were the most likely to report a preference in accessing patient portals on their smartphones."
This group also wants to be able to view personalized recommendations to improve their health (44 percent), information about additional services from their doctors (44 percent) and industry news about health topics of interest to them (23 percent).