IT Pros Are Engaged, Upbeat and Loyal Employees: SolarWinds
Ninety percent of network and system admins say there are more responsibilities and demands on their time, but the overarching results find IT workers to be model employees.Network administrators, or netadmins, and system administrators (sysadmins) feel high levels of job enjoyment and loyalty toward and confidence in their companies, according to a survey of 401 U.S.-based sysadmins and 400 netadmins released by IT management software specialist SolarWinds. The survey also uncovered several key on-the-job differences between the groups, related to their job functions and responsibilities, views towards the organizations they work for and compensation levels. Despite 90 percent of each group agreeing there are now more responsibilities and demands on their time, the overarching results find IT workers to be model employees: experienced, optimistic and confident in their companies, loyal and satisfied in their job roles. “Our survey reveals that IT pros are a remarkable and resilient bunch,” SolarWinds President and CEO, Kevin Thompson, said in a prepared statement. “They are unsung heroes in many companies, but they are incredibly loyal and motivated despite the scope of work they do and the demand of work on their time both on and off the job. It’s essential for companies to understand what drives netadmins and sysadmins to perform and give them the support that helps make their jobs easier in order to retain these valuable employees.” Though both groups enjoy their jobs, netadmins demonstrate slightly higher job satisfaction. More netadmins (79 percent) expressed enjoyment in their jobs compared with sysadmins (68 percent). Similarly, more netadmins (66 percent) felt appreciated by the organization, higher than their sysadmin counterparts (56 percent). Two-thirds of netadmins and sysadmins agree solving problems is the best part of their jobs—the top answer for both groups.
A key shared viewpoint between the groups is that they feel supported and empowered to do their jobs in various ways. A majority of both groups feel they have adequate tools and software, support from the organization and ongoing training and skills development. However, most IT pros (70 percent of both groups) feel their work is not well understood by others in the company.