OutsourceWorld Focuses on Global Relationships

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OutsourceWorld Focuses on Global Relationships

Not usually seen at outsourcing conferences, Egypt actually has a thriving call-center business, capitalizing on the countrys linguistic skills, particularly English. Microsoft taps Egyptian workers to support its game system customers.

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OutsourceWorld Focuses on Global Relationships - China: Now an outsourcing mainstay

As usual, these days, a lot of attention swirls around China. The countrys huge work force and go-getting attitude are giving China an ever-increasing share of the outsourcing pie.

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OutsourceWorld Focuses on Global Relationships - Peter Nag moderates a panel discussion

Peter Nag is managing director of Opera Solutions and former head of Lehman Brothers global project management office. He said Indian outsourcers may be tech experts but need to learn about clients businesses.

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OutsourceWorld Focuses on Global Relationships - Claude Marais, TPI partner and outsourcing veteran

Claude Marais earned his stripes at Coca-Cola and GM, where he handled global outsourcing relationships. In his presentation, he stressed the need for standardized global contracts. Contract governance is basic but requries discipline. Its no

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OutsourceWorld Focuses on Global Relationships - Fred Mapp, president and CEO of Quality Service Solutions

In managing the relationship, 60 percent of problems are due to communication, said Mapp, who has served as a top-level IT executive at several firms, including Advanced Micro Devices.

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OutsourceWorld Focuses on Global Relationships - Trade talks: Paul Siu of Longtop International meets with outourcing attorney William Bierce

Paul Siu is based in Chinese outsourcer Longtop Internationals Toronto office. Here, he chats with William Bierce, a partner at Bierce & Kenerson, a New York law firm specializing in outsourcing contracts.

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OutsourceWorld Focuses on Global Relationships - The reporter visits a Chinese outsourcer

Stan Gibson with Sandra Heng, country director for greater China for Tech Mahindra, a Chinese outsourcer with Indian affiliations.

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