Service-Now Fall 2010 Manages VMware

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Service-Now Fall 2010 Manages VMware

by Cameron Sturdevant

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VM Windows Configuration

The VMware process pack uses basic, preconfigured information to aid in the process of creating and managing virtual systems.

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ESX Servers

The VMware process pack uses ESX servers, resources pools and vCenter management systems to create and manage VMs.

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Provision

The VMware VM provisioning workflow manages the creation and configuration of new virtual machines.

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Wait

Workflows can be created that check the state of virtual machines and then attempt to restart them if specific conditions are true.

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MID Server

The only software that is on-premises is the Service-Now server application that reports information to the hosted service and executes commands for activities such as discovery.

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Sales Performance

The sales force automation tool provides basic sales reporting tools.

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Leads

Using demonstration data, this report shows leads that are being tracked in the new sales force automation plug-in.

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Opportunities

The opportunities report shows where possible deals are in the closing process.

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