Intel, ATandT Partner on Remote Help Desk for PCs
AT&T last year launched its Tech Support 360 service, which offers remote tech support for everything from PCs and laptops to Wi-Fi networks. Starting next year, AT&T's service will support Intel's vPro feature, which enables remote technicians to access the PC even if the operating system has failed. Intel and AT&T officials say the new capability will bring high-end remote tech support to SMBs.Intel and AT&T are teaming up to give SMBs the same level of remote PC tech support as their larger brethren. The two companies announced Sept. 17 that AT&T's Tech Support 360 help desk offering will support Intel's vPro remote management technology for desktops and laptops.
AT&T launched the Tech Support 360 initiative in the fall of 2008, and officials said more than 100,000 small businesses have since bought it. The company in the second half of 2010 will bring support for vPro, which includes the RPAT (Remote PC Assist Technology) feature. vPro is essentially a bundle of features that make for easier for businesses to manage and secure a fleet of PCs.